Refund policy

At Link Et Cetera, we are committed to providing our customers with high-quality products and service. We understand that there may be occasions when you wish to return or exchange an item. Please review our refund and exchange policy below to ensure a smooth and hassle-free experience:

Refunds and exchanges are handled at the discretion of our team, as many of our products are custom and/or handmade, and vendor stock availability may vary. We also place a high priority on maintaining strict quality control standards.

Non-Refundable Items

Certain items are non-refundable, including:

  • Sale or clearance items

If you are uncertain whether an item is eligible for a return or exchange, please contact us for clarification before making your purchase.

If your order arrives damaged or if there are fitting issues, please login with your email or contact us directly at info@linketcetera.com for assistance. We request that you initiate any return or exchange inquiries within 20 business days from the purchase date.

To be eligible for a return or exchange, you must provide:

  • Proof of purchase
  • A clear record of the issue (e.g., photographs of the damage or fitting issue)
  • A timestamp confirming the condition of the item upon receipt
  • Proof of new, unused condition with all original packaging, tags, and accessories intact.

Depending on the nature of the issue, you may be eligible for an exchange, repair, replacement, store credit, or a discount coupon.

We are committed to resolving any issues and will work with you to find the best solution. Please allow 1-3 business days for a response.

Shipping Costs

For approved returns or exchanges that require shipping, the customer is responsible for any shipping fees, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

We strive to ensure customer satisfaction, and we are happy to assist with any questions or concerns you may have regarding your purchase.